Web Mail / Email Accounts

The Mail Manager is used to manage your domain’s email accounts. This includes adding, deleting or changing user accounts, and protecting against spam or viruses. You can also control the amount of email storage space for each user via the Mailbox Quotas setting.

Feature	Benefit	Feature	Benefit
Complete Web-based Setup and Administration	Mail Administrators can add and manage email accounts for any email user in their company quickly, and from anywhere they can access the Internet.	Web-based Email Access!	Each email user will have access to a webmail account, allowing for email use from anywhere they can access the Internet.
Forwarding and Auto-responders	Give customers immediate responses to improve customer service, or to notify when out of the office.	Quota Tracking	Webmail users will always know how much email quota they have used and available with graphical status bars.
SMTP, POP, and IMAP Support	Business Class mail servers handle sending and receiving email with industry standard protocols.	Built-in Calendar	Employees can organize their work schedule right alongside their business email with WebMail.
Quota Management	The Mail Administrator can set, monitor, and update individual mailbox quotas for each user.	Seamless Integration with Mail Manager	Webmail and Mail Manager are integrated to allow for seamless changes to webmail accounts when made through the Mail Manager.
Security Controls	Built-in security controls let email administrators have complete control over what content they choose to filter.	Folder Management	Familiar and simple folder management utilities mean your employees will have no trouble getting comfortable with their email.
Mailing List	Internal and external mailing lists can be added and managed with ease through the Mail Manager.	Address Book with Import Function	Employees build and maintain an address book, as well as import their Outlook or Outlook Express Address Book.

Email Features

Adding Users
A domain administrator can create new email accounts. The maximum number of email accounts available is determined by which hosting package you selected and displayed in the Mail Manager. Extra email users can be added at a rate of $5 for 10 accounts per month.

Forwarding emails
There are several forwarding options available. Emails may be forwarded to other user’s mailbox, other users within the domain, or email addresses on another domain. The default setting is to have emails fowarded to the user’s mailbox. One of the three options or an auto-response must be enabled.

Auto Response
You can enter text that will be replied automatically when this option is turned on for an email account.

Spam Prevention with SpamGuard

SpamGuard assists you in dealing with emails you do not wish to receive, namely spam. Spam is the digital equivalent of junk mail , that is, unsolicited email sent to a large number to addresses, generally for the purpose of advertising.

Blocked E-mails
Based on the rules below, the program will take e-mails that contain words that you indicate as unwanted, and either delete the e-mails or store them in the blocked mails file.

Block E-mail address
Enter an e-mail address, click on Add Block, and then click Save Settings to add that email address to the list of Blocked Addresses.

Blocked addresses
Any e-mail from an e-mail address in this list will be blocked. Select one or more of the addresses, click on Remove Block, and then click on Save Settings to remove them from the list.

Block words
Enter a single word, click on Add Block, and then click on Save Settings to add that word to the list of Blocked Words. If there is an occurrence of any word on this list in an e-mail, then that e-mail will be blocked. Select one or more of the words, click on Remove Block, and then click on Save Settings to remove them from the list. Note: Entering sport will only block sport as a standalone word, and will not block words such as transportation.

Blocked mails will be stored to file
If you want blocked e-mails to be deleted, then leave this field blank. To empty the contents of the file, click on the Empty link. Note: To delete all blocked e-mails, you need to make sure this field is blank, not merely empty the file of its contents. If you do not want blocked e-mails to be deleted, enter a filename in the field. You may also indicate the directory in which this file will be stored. The directories and filename must be made up of alphanumeric characters, the underscore, or the dash. No other special characters can be used, e.g., the period. Once you make the change, make sure to click on Save Settings. Valid Examples: blocked_mail, mail/blocked_mail. Invalid Examples: domain-mail/blocked_mail.txt, mail/blocked.txt.

Note: You can store e-mails that the program has blocked to your -mail directory, and then create a user in your mail manager that matches the name of the 'blocked mails' file. This will allow you to retrieve an e-mail that you know is not spam.

Spam E-mails
The program will determine whether an e-mail is spam based upon a scoring system that uses the lists of Spam and non-spam words. The more spam words in an e-mail, the greater potential for the program to mark the e-mail as Spam. Conversely, the more non-spam words in an e-mail, the greater potential for the program to not mark an e-mail as spam.

To add to either the spam words or non-spam words list, type phrases into the appropriate text box. The program will consider each line in the text box as a phrase. Then click on Save Settings. For example, if you enter 'God is great' on one of the lines, the program will search for every instance of 'God is great' in an e-mail and not just for a single instance of any of those words. For example, if an e-mail had 'God is awesome', the program will not take that phrase into consideration because it does not exactly match the phrase, 'God is great'.

Execute SpamGuard Command
SPAM If you already have a file with spam e-mails, choose SPAM from the drop down menu, enter the filename to the right, and then click on Save Settings. This will teach SpamGuard which e-mails it should consider as Spam.
GOOD If you have a file with good e-mails, choose GOOD from the drop down menu, enter the filename to the right, and then click on Save Settings. This will teach SpamGuard which e-mails it should consider as non-spam.
REMOVE If SpamGuard is marking a good e-mail as spam, then create a file with that good e-mail, choose REMOVE from the drop down menu, enter the filename to the right, and then click on Save Settings. This will remove that e-mail from the database of e-mails that SpamGuard considers to be spam. Spam mails will be stored to file. All e-mails the program marks as spam will be stored in the file listed here You can also indicate the directories that these files will be placed in. The directories and filename must be made up of alphabetic characters, the underscore, or the dash. No other special character can be used, e.g., the period. Once you make the change, click on Save Settings. Valid Examples: spam_mail, mail/spam-mail. Invalid Examples: domain-mail/spam_mail.txt, mail/spam.txt. Note: You can store e-mails that the program has determined to be spam to your -mail directory, and then create a user in your mail manager that matches the name of the spam mails’ file. This will allow you to retrieve an e-mail that you know is not spam. To empty the contents of the file, click the Empty link.

Secure Mail Manager

Secure Mail will allow you to send emails more securely, if you have installed a secure certificate. You must install a secure certificate to use Secure Mail. The internet is not a secure medium for sending information, unless the information is sent over a secure server. Normally, any text (such as our credit card number) sent from a user’s browser to your server is sent as plain text. This means that someone could potentially intercept the information and read it. A secure server encrypts the information before it leaves users’ browsers, so that even if data is intercepted, it’s useless. Once Secure Mail is enabled, you can use form mail to embed forms on secure pages, so that your users can send you information without worrying about interception by malicious persons.

Quaranteen

Quaranteen Manager aids in detecting and taking care of any virus that may affect your domains. It can also be set up to filter all emails containing attachments with certain extensions. Quaranteen is configured through the Mail Manager.